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POLICIES

Cancellation Policy 

Allure Skin Studio & Medical Aesthetics, we understand that circumstances may arise that require you to cancel or reschedule your appointment. To ensure a smooth and fair cancellation process, we have implemented the following cancellation policy:

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Cancellation Timeframe
Clients are required to provide a minimum of 24 hours' notice for any appointment cancellations. This allows us to offer the appointment slot to other clients who may be waiting.

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Cancellation Fee
In the event of a cancellation within 24 hours of your scheduled appointment, a cancellation fee of 50% of service booked will be charged. This fee covers the inconvenience caused and the potential loss of business during that time.

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Rescheduling
If you need to change your appointment, please note clients are required to provide a minimum of 24 hours notice to avoid a cancellation fee of 50% of your service cost. This allows us to accommodate your request and make any necessary adjustments to our schedule.

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Late Arrival and No-shows
We understand that unforeseen circumstances may cause you to arrive late for your appointment. Arriving on time ensures we are able to provide our best service to you. Late arrivals mean we may need to shorten your service at no discount to accommodate clients that are scheduled after your appointment. Being 15 minutes late may result in a Late Arrival Fee of $10 OR cancellation of your appointment, therefore being required to pay the 50% service cost fee. (If habitual last minute cancellations occur, the service provider may charge at their discretion).

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Appointment No-shows will be required to pay 50% of their scheduled service cost prior to booking another appointment.

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Cancellation Notifications
All cancellations or appointment changes must be made by contacting us directly via phone or email. We kindly request that you provide your full name, appointment date, and time when notifying us of any changes.

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Updated July 13, 2023

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Privacy Policy 

Allure Skin Studio & Medical Aesthetics ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [www.allureskinstudio.ca] (the "Site") or engage in transactions with us. Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by all the terms and conditions of this Privacy Policy.

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Information We Collect

1.1 Personal Information: We may collect personally identifiable information, such as your name, email address, phone number, and other contact details when you voluntarily provide it to us. We may also collect additional information such as your date of birth, medical history, and other information relevant to the services we provide.

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1.2 Non-Personal Information: We may also collect non-personal information, such as your IP address, browser type, operating system, referring website, and usage data. This information is collected automatically when you visit our website and helps us analyze trends, administer the site, track users' movements, and gather demographic information.

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Use of Information
2.1 Personal Information: We may use the personal information we collect to:

  • Provide and improve our services

  • Respond to your inquiries and fulfill your requests

  • Send you administrative information, such as appointment confirmations and updates

  • Personalize and enhance your experience on our website

  • Send you marketing communications, newsletters, and other promotional materials (with your consent)

  • Conduct research and analysis to improve our services and develop new offerings

  • Comply with legal obligations and enforce our policies

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2.2 Non-Personal Information: Non-personal information may be used for statistical purposes, to analyze trends, administer our website, track users' movements, and gather demographic information. This information helps us improve our website and tailor it to our users' preferences.

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Disclosure of Information

3.1 Service Providers: We may share your personal information with third-party service providers who assist us in providing and improving our services. These service providers are obligated to maintain the confidentiality and security of your information and are restricted from using it for any other purpose.

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3.2 Legal Requirements: We may disclose your information if required to do so by law or in response to a valid request from a governmental authority or law enforcement agency.

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3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or the use of your personal information.

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3.4 Consent: We will obtain your consent before sharing your personal information with third parties for purposes other than those outlined in this Privacy Policy.


Third-Party Links

​Our website may contain links to third-party websites or services that are not operated or controlled by Allure Skin Studio & Medical Aesthetics. This Privacy Policy does not apply to those third-party websites.

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Data Security
We take reasonable measures to protect the security of your personal information and prevent unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

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Your Rights
Subject to applicable law, you have the right to access, correct, update, or delete your personal information. You may also have the right to restrict or object to certain processing activities. To exercise your rights or make any requests regarding your personal information, please contact us using the information provided below.

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Children's Privacy
Our Site is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take steps to remove the information and terminate the child's account.

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Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. 

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Updated July 13, 2023

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